||Collections operations want to do what it takes
to help individuals settle their debts, often without the help
of live agents. What tools are helping?
||Five banks dominate the Canadian market, but
all are hesistant to sell their bad debt. American lenders operating
there aren't as shy. What's the outlook for Canadian debt sales?
|| With online reports, users have updated information
at their fingertips.
|| With generic scores becoming antiquated, credit-scoring
providers are focusing on new offerings. How are these models helping
creditors make better decisions?
||As call centers strive to operate more efficiently,
how are enhancements to dialing strategies and VoIP technology
changing the way they operate?
||Tracking down debtors who’ve moved or
prefer to disappear can be like navigating through a labyrinth,
with all its blind alleys. What are the latest tools and techniques
to locate elusive debtors?
|| Investors funding debt buyers are courting
not only the industry’s Goliaths, but the little guys too.
How is the boom in financing affecting the business?
||Good customer service is key in the B2B world.
It helps retain customers and makes collecting accounts easier.
How are new features in commercial collections software bridging
the gap between CRM and collections?
||The credit-scoring business widened its reach
in recent years — from moving into new financial fields to
going international. What's driving the expansions?
||With new privacy regulations and a rise in identity theft, call centers are boosting up efforts to prevent security leaks. What new technology is helping them protect customer data and follow the rules?
||In the crowded skip tracing market, vendors are constantly working to stay ahead of the curve. The latest focus is on easy integration and customization, as well as working to provide new sources of information.
||Collections and recovery software is evolving to meet changing needs
in the market — including the debt-buying boom — but some say it`s
important not to lose the human element of collecting on debts.
||Two years into a boom, the debt sales industry shows hints of slowdown even as a growing group of public buyers report generally positive financials.
||Integrated functions, plus a big picture view of customers, are key elements in software designed to boost commercial credit and collections.
||Custom scoring models became popular with credit grantors a few years ago. What types of custom models are being built today to boost collections?
||Affected by the consumer revolt against telemarketing, many collections operations are exploring new ways to reach and work with consumers. How is call center technology helping?
||Lower costs, richer resources, and smoother connections to collections software systems are making
it possible to skip trace even smaller accounts. Still, there are new challenges.
||The latest list of buyers ranked by purchases and revenue include some shuffling at the top, but
Sherman Financial Group still comes out on top.
||Fraud prevention and detection tools are currently hot. Still, keeping ahead of the perpetrators
is no easy task.
||Vendors of collections software are always devising new ways to help collections agencies and law
firms become more efficient at collecting debt. What are they up to now?
||Are lettershop and mailing services, the workhorses of the collections industry, plowing new fields?
||The economy and trickle-down regulations have some collections experts advocating redesigns for
collections call centers. How is technology changing the business?
||But are there twists and turns in the roadbed ahead?
||Credit and collections operations are playing a more prominent role in business today. Has that
caused an upswing in demand for credit and collections professionals?
||Shopping for places to put their money, investors are creating a debt-buying market renaissance.
Who are the players?
||In this wobbly economy, is the demand for credit insurance – to shield creditors from too
much risk – picking up?
||Commercial risk scoring models, once thought inferior, are quickly gaining traction as lenders find
themselves processing an influx of new credit applications via the Internet.
| March 2003
||While bankruptcy filings set records, lenders want to curb new product spending, leading to a shortage
of new services. Instead, vendors are upgrading existing products.
| February 2003
||Credit bureaus have begun focusing on the consumer as a customer. Will the transition boost their
| January 2003
||Sniffing out debtors is critical for collectors. How have new privacy rules changed
skip tracing and what are the latest challenges?
| December 2002
||While countries such as China and Russia are rapidly developing a reliance on credit,
poorly developed credit reporting is slowing their advance. What will it take to clear the path?
| November 2002
||Collections firms are handling accounts earlier than ever. Some are doing everything
from credit activation thru post-chargeoff collections. Hows it working?
| October 2002
||E-Learning is gaining ground, but by itself, its not always the best answer. Whats
the secret to making it a success?
| September 2002
||Call centers have always been a labor-intensive environment. As a result, the introduction
of any technology that can increase agent productivity has been welcomed with open arms. And technology has revolutionized
the way call centers operate: from power dialers that can be programmed to call by time zone, and electronic call logs
that provide agents with the outbound call history of an account, to Web pages that allow inbound access by the debtor.
| August 2002
||Vendors are rolling out a new arsenal of anti-fraud weapons designed to keep fraudsters
at armís length.
| July 2002
||New economy leads to new head-hunting tactics.
| June 2002
||The growing sophistication of portfolio grooming tools helps determine more accurately
the return on investment of working charged-off accounts, as well as their value on the open market.
| May 2002
||In shaky economic times, companies look to insurers to give them protection and minimize
their credit risk so top executives can sleep at night.
| April 2002
||Increasingly, credit grantors are developing credit-scoring models that fit their customer
| March 2002
||A slew of new software applications make it easier for collections agencies to exchange
information with credit grantors via the Web, receive debtor payment via the Internet, and boost employee productivity.
| Febrnuary 2002
||The commercial credit reporting industry has made great strides in providing better
commercial credit reports quickly and at a low price - much to the delight of credit managers.
| January 2002
||Web-based skip-tracing and asset-location solutions may be glitzier than CD-ROMs and
paper-based directories, but end users still place a premium on freshness of data and price when choosing their weapons.
| December 2001
||Property, casualty, and business-interruption insurers are taking a beating following
the destruction of the World Trade Center. How are credit insurers doing?
| November 2001
||As outsourcing grows, what ensures a win-win relationship?
| October 2001
||There's still capital looking for deals, but the momentum has shifted. Venture capital
and private equity firms are in the driver's seat. Still, the collections industry is better off than most.
| September 2001
||A recent study says training can boost the bottom line, and agency execs say it can
aid in retaining staff. What's not to like?
| August 2001
||How are overseas credit bureaus and bureaucrats doing at establishing useful credit
| July 2001
||Finding and keeping collections managers has never been easy, but with a little help
from a headhunter you may get what you need.
| June 2001
||How to decide which loans to hold, which to fold, and which to sell?
| May 2001
||Investment in call center hardware and software is key to every collections company's
success. So what's new in call center systems?
| April 2001
||Will they really benefit? And how are lenders reacting?
| March 2001
||Collections software vendors weigh the consequences an Internet-driven society will
have in the collections world.
| February 2001
||Will skip tracing get easier with the flood of free information on the Internet, or
more difficult with the rash of privacy legislation? Either way, traditional tracing vendors face a formidable combo
of challenges. How are they coping?
| January 2001
||Commercial credit bureaus are adapting to the online world, meeting the demand for instant
information on companies of all sizes, public and privately held, both inside and outside the U.S. But how are they coping
with the keen competition?
| December 2000
||Electronic directory assistance services are essential everyday tools for collectors.
How are they changing in an Internet world?
| November 2000
||The market for software geared to help collections agencies and collections law firms
manage accounts receivables and collections had its genesis in the 1980s. With the advent of the desktop computer it
became feasible for even small firms to use computers to manage accounts with the aid of software specifically designed
to aid them in their business.
| October 2000
||As consumers persist in writing checks, credit-and-collections executives are embracing
new means of accepting, verifying, and guaranteeing them, methods spawned in an electronic age.
| August 2000
||The landscape of the distressed-debt market is constantly changing. Buyers and sellers
are now dabbling in commercial paper, reselling accounts, performing transactions in cyberspace, and becoming savvier
about the deals they strike.
| June 2000
||The emergence of dot.com companies is creating new revenue streams for commercial collections
agencies, as other outsourcing and highly specialized services continue to be hot trends in business collections.
| April 2000
||The surge of online credit card transactions is breeding a new generation of criminals.
But retailers and other businesses now have new tools to combat cyberspace crimes.
| March 2000
||As industry consolidation creates bigger and bigger agencies, the need for financing
is critical. Who puts these deals together, anyhow?
| February 2000
||The Internet has revolutionized the ancient art of skip tracing, placing electronic
do-it-yourself power in end-usersí hands. So why are more traditional vendors happy?